We are entering into the area of weekly, fortnightly and monthly domestic cleaning, not as a new venture, but as a service that will be expanded from our small coverage area of Epsom & Caterham, to encompass our full area of London & the Home Counties
Our very first weekly client and her comments:-
I first employed House Angels 3
years ago when I moved house and needed it ‘deep cleaned’.I was so impressed with their
professionalism and thoroughness that I managed to persuade them to
continue cleaning on a weekly basis. I have always found Terry and his team
to be polite, reliable and trustworthy. House Angels have a set of keys to my
house so that they can clean if I am not in and they always do an
extremely good job .In short, I am very happy with the
service I receive from House Angels and would not hesitate to
recommend them to others.
Kathryn (Epsom) April 2009
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How does it work?
We have a minimum charge of 2 hours, our cleaner will come along and clean your home to the schedule they we will work out with you. This may include just cleaning or you may add ironing if required.
All we ask is that you supply our cleaner with the basic necessities that she/he will require, in the form of a vacuum cleaner, mop & bucket and some cleaning products.
Rates?
Our rates are £10.50 per hour, (£8 for the cleaner and £2.50 for the agency and insurance cover
Payment?
We ask that you pay the cleaner after each weekly visit, we will then invoice you quarterly for our fee
Why Agency Fees?
For us it is just a method of keeping costs, to you, at a minimum without affecting the service that you get. The big secret to how we manage to vet,
train, insure and monitor our domestic cleaners, to such a high
degree, with such a low agency fee, is that the money is going
directly into doing that, not just adminstration. If you
paid us, and we paid the cleaner for you, you would be paying:
VAT on top of the amount paid to the cleaner
Cost of the agency
running a payroll system
An in depth health and safety policy, as any
company employing more than a few people has much greater legal
obligations and so on.....
Consequently either the service
or amount paid to the cleaner would be lower.
Cleaners?
We carefully select and vet our cleaners and require:
Proof of identity (passport/full UK driving licence)
Proof of address (utility bills or bank statement plus home visit)
Immigration status (valid visa + work permit)
Proof of experience and reliability (minimum of 2 references from previous employers or clients)
Test for English speaking and writing skills
Test on common cleaning tasks
For all new applicants we provide in-house cleaning training making sure all our requirements and standards are met.
FAQ's
What happens if I move house?
House Angels will transfer your account to another address in
the London area.
What happens if I do not need the cleaner for a period of time?
No problem, your cleaner will be re-assigned until you require our services again
Can I meet the cleaner first?
Yes, it is always a good idea to meet the cleaner to discuss
your priorities with her. House Angels will arrange a meeting
with the cleaner at your house at a convenient time to yourself,
which can be in the daytime or evening.
Do I have to stay at home when the cleaner comes to me?
No, the cleaners are all stringently vetted and experienced
so that you can leave them alone to clean your home.
Will House Angels be able to provide me with a temporary cleaner
if my regular cleaner is off sick or on holiday?
Yes, House Angels will always contact you to arrange temporary
cover should your regular cleaner let us know that she is unable
to come to you for any reason.
Alarm Codes?
Most
cleaners are familiar with alarms. From a security point of view you
need to decide whether you are happy to give your cleaner your code and
then explain the procedure to her carefully.
House Keys?
For
most householders find that there is no other way of allowing the
cleaner into their home other than to give her a set of keys. Our
cleaners are well vetted by our agency for this reason and are instructed, to keep all keys separate from the addresses of clients.
If the idea of giving your cleaner keys is too worrying then we can
arrange for a cleaner to come at any time when you are able to let her
in, this could be early in the mornings, or in the
evenings.
Communication?
The
agency will always be able to communicate any messages to your cleaner
but you may want to give a specific phone number to your cleaner so
that she is able to call you directly in case of any problems out of
office hours.
What if I decide to change my cleaner?
If
you believe that the cleaner is cheating on the hours worked or you find that your cleaner is not staying for the full hours, then
you should either revise the amount of hours agreed between you and the
cleaner or inform her of what extra tasks she should be accomplishing
once she has done the bulk of the cleaning and ironing. If any problems persist then we will deal with the matter for you.
What if the cleaners standard of work is deteriorating?
Once
you come home and start looking for what your cleaner has not done
rather that what she has done then it is time to take action and either
speak to the cleaner directly or contact the agency and we will talk to him/her on
your behalf. Often a cleaner does not realise that the standard of
work has slipped and a discrete word from the agency will be enough to
re-establish the previous high standard of the work. Of course, should
this not happen or if you would rather not persist with your existing
cleaner then the agency will find you a replacement cleaner straight
away.
If the cleaner becomes unreliable?
The
agency will always be able to find you a temporary replacement should
your cleaner be unable to come to you on any occasion. However, if you
feel that your cleaner is becoming generally unreliable in not
informing you, or the agency, if there is a problem with attendance at
your home then you should inform the agency straight away so that we
can find you someone else more consistent and respectful of your
requirements.
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